flat-pack  /ˈflatpak/ 
noun
1. BRITISH
a piece of furniture or other equipment that is sold in pieces packed flat in a box for easy transport and is assembled by the buyer.

lead time

Flat pack delivery: 2-5 working days*
Delivery with on-site assembly : 5-8 working days*

* Lead time may be extended during promotional period due to popular demand.
* Lead time is only applicable to items that are currently in-stock.
* Lead time is fully dependent on time-slot availability of logistics team and number of orders per day.
* "Working Days" is defined as Monday to Saturday. Our team does not work on Sundays and Public Holidays.
* Lead time stated for Backordered or Preordered items may be extended due to unexpected shipping conditions.

• Logistics team will be contacting you via phone to schedule a suitable delivery date. (Mon-Sat, 2pm - 8pm. excluding Public Holidays).
• If they are unable to contact you via the phone number that was provided, they will drop an email to you to schedule a date.
• No-lift access charge $10 per table per floor.
• A re-delivery cost of SGD$50 per attempt will be charged to customers if the first delivery fails.
• The team will conduct an on-site assembly upon delivery if you have purchased the on-site assembly. 
  
• If you have not purchased the on-site assembly, they will only be delivering the desk as flat-pack* to you.
  Otherwise you can drop us an e-mail at least 2 working days to add the on-site assembly service before the scheduled delivery 
  
• Should you require on-site assembly after delivery, the charges will be as follow; $30 Transport and $80 On-site installation per desk.
  Installation will not be on the SAME day if requested after delivery has been done. 
  

Do kindly note that accessories (Speakers mount, PC Mount, Mounted Power bar and Keep - Desk Drawer) do not come with pre-drilled holes. Should you not own or have a drill, on-site assembly is highly recommended.

Multiple Locations

If multiple locale is requested, an additional charge would be levied per every extra locale specified by the customer.

accessories included in the assembly

• Power Management - Empower Powerbar & Power Clamp
• Cable Management Solution - Advance Cable Management Bar
• Monitor Mounting Solutions - Arc Stealth Single, Dual & Laptop Mount
• Desk Mounting Solutions - PC Mount, Keep/Keep Lite & Castors

Kindly note our table tops do not come with pre-drilled holes for the following accessories (PC Mount, empower powerbar and Keep/Keep Lite - Desk Drawer). On-site assembly is highly recommended if you do not have an electric drill.

Exclude the installation of the monitor on Arc Stealth Single/Dual and the installation of the PC on the PC mount

Items NOT included in the assembly

• Desk Converter - Switch Pro
• Desk Riser - Lift, Lift Classic & Arka
• PC Holders - CPU Roller Stand
• Organisers - Anchor, Hestia, Hestia Mini, Sheva and Tandem
• Seating Solutions - Core
• Lighting Solutions - Lumence
• Partner Products:
  A. Audioengine
  B. Cololight
  C. Nanoleaf
  D. Flokk
  E. Creative
  F. LG
  G. Prism

**Note: Assembly does not include disposal of old furniture.
Omnidesk does not offer disposal services.

Disposal services (by logistics partner)

Disposal services are offered by our logistics partner at a costing agreeable between both parties. (Subject to availability)
Customers are to inform logistics partner about the disposal when scheduling for delivery date. 
Omnidesk will not be liable for damages / injuries arising from the disposal.

multiple locations

If multiple locale is requested, an additional charge would be levied per every extra locale specified by the customer.

The Omnidesk team makes a thorough Quality Control check of every desk before it leaves our warehouse.
We are currently using a Logistics Partner to deliver the desk to your homes, hence there may still be chance of damage during the delivery which is beyond our control.
So to protect and save yourself from a logistical merry-go-round, DO NOT SIGN for a package before you inspect it.  

• First, inspect the box/packaging for obvious damage.  
  
• We then recommend that you insist on opening up the packaging to inspect for concealed damage.  
  
• Make sure all your items purchased including cables, accessories and User Manuals are all included.  
  
• Once the driver leaves with the signed delivery order, it becomes the buyer’s responsibility should any physical damage be found or missing accessories occur thereafter.
  

LIST OF ACCESSORIES AVAILABLE FOR SELF-COLLECTION

• Monitor Mounting Solutions - Arc Stealth Single, Dual & Laptop Mount
• Mousemat - Titus Onyx & Tan(S, L & XL) , Nexus Mini & RGB
• Mobile Organisation - PC Mount, CPU Roller & Castors
• Desk Organisation -  Empower Powerbar, Power Clamp & Anchor
• Lighting Solutions - Cololight PRO, Cololight Strip, Spark Desk Lamp(Onyx & Ivory) &
      Lumence - Monitor Light Bar  
• Desk Riser - Lift & Lift Classic
• Table Management & Care - Cable Spine, Maglet(Onyx, Ivory & Tan) & Wildwood Polish

Self-Collection is dependant on stock levels.

Self-collection of table legs & table tops are not available till further notice.