DELIVERY & ASSEMBLY

Flat-pack Delivery

 


Flatpack Delivery for Omnidesk Pro

Things to expect after purchasing from our website;
  1. Logistics team will be contacting you via phone to schedule a suitable delivery date.
  2. If there are unable to contact you via the phone number that was provided, they will drop an email to you to schedule a date.
  3. No-lift access charge $10 per table per floor.
  4. A re-delivery cost of SGD$50 will be charged to customers if the first delivery fails.
  5. The team will conduct an on-site assembly upon delivery if you have purchased the on-site assembly.
  6. If you have not purchased the on-site assembly, they will only be delivering the desk as flat-pack* to you.
  7. Should you require on-site assembly after delivery, the charges will be as follow; $30 Transport and $80 On-site installation.
    Installation will not be on the SAME day if requested after delivery has been done. 

Do kindly note that accessories (Speakers mount, PC Mount and Mounted Power bar) do not come with pre-drilled holes.
Should you not own or have a drill, on-site assembly is highly recommended.

Accessories included in the assembly.

  1. Monitor Arms (Double and Single arm units)
  2. PC Mount
  3. RGB Lighting
  4. Subwoofer Mounts (part of the Speaker mount package)
  5. Mounted Powerbar

The headphone hanger, mouse mats, installation of monitor(s) to the monitor arm and installation of the speaker system itself and any other non-inclusive items are not included in the assembly process.

Items NOT included in the assembly.

  1.  Switch
  2. Core
  3. Axis
  4. Lift / Lift Classic

Assembly does not include disposal of old furniture.

Omnidesk does not offer disposal services however disposal services are offered by our logistics partner. 

Disposal Services (By logistics partner)

Customers will have to come to an agreement and deal with our logistics partner for disposal of old furniture. Customers are to inform logistics partner about the disposal when scheduling for delivery. 

Omnidesk will not be liable for damages / injuries arising from the disposal. 

Mutiple locations

If multiple locale is requested, an additional charge would be levied per every extra locale specified by the customer.

*flat-pack
/ˈflatpak/Submit
noun
1.
BRITISH
a piece of furniture or other equipment that is sold in pieces packed flat in a box for easy transport and is assembled by the buyer.

Inspecting shipment for damage

The Omnidesk team makes a thorough QC check of every desk before it leaves our warehouse.
 
We are currently using a Logistics Partner to deliver the desk to your homes, hence there may still be chance of damage during the delivery leg which is beyond our control.
 
So to protect and save yourself from a logistical merry-go-round, DO NOT SIGN for a package before you inspect it.
  1. First, inspect the box/packaging for obvious damage.
  2. We then recommend that you insist on opening up the packaging to inspect for concealed damage.
  3. Make sure all your items purchased including cables, accessories and User Manuals are all included.
  4. Once the driver leaves with the signed delivery order, it becomes the buyer’s responsibility should any physical damage be found or missing accessories occur thereafter.

 

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