Lead Time

Flat pack delivery: 1-5 working days*

* Lead time may be extended during promotional period due to popular demand.
* Lead time is only applicable to items that are currently in-stock.
* Lead time is fully dependent on time-slot availability of logistics team and number of orders per day.
* Lead time stated for Backordered or Preordered items may be extended due to unexpected shipping conditions.

flat-pack  /ˈflatpak/noun
1. BRITISH
a piece of furniture or other equipment that is sold in pieces packed flat in a box for easy transport and is assembled by the buyer.

Lead Time

Select Your Day Delivery: 2-5 working days*
Select Your Day Delivery + Installation : 5-8 working days*

* Lead time may be extended during promotional period due to popular demand.
* Lead time is only applicable to items that are currently in-stock.
* Lead time is fully dependent on time-slot availability of logistics team and number of orders per day.
* "Working Days" is defined as Monday to Saturday. Our team does not work on Sundays and Public Holidays.
* Lead time stated for Backordered or Preordered items may be extended due to unexpected shipping conditions.

1. Logistics team will be contacting you via phone to schedule a suitable delivery date. (Mon-Sat, 2pm - 8pm. excluding Public Holidays).
2. If they are unable to contact you via the phone number that was provided, they will drop an email to you to schedule a date.
3. No-lift access charge $10 per table per floor.
4. A re-delivery cost of $50 per attempt will be charged to customers if the first delivery fails.
5. The team will conduct an on-site assembly upon delivery if you have purchased the on-site assembly. 
6. If you have not purchased the on-site assembly, they will only be delivering the desk as flat-pack* to you.
   Otherwise you can drop us an e-mail at least 2 working days to add the on-site assembly service before the scheduled delivery 
7. Should you require on-site assembly after delivery, the charges will be as follow; $35 Transport and $80 On-site installation per desk.
   Installation will not be on the SAME day if requested after delivery has been done. 

Do kindly note that accessories (Speakers mount, PC Mount, Mounted Power bar and Keep - Desk Drawer) do not come with pre-drilled holes. Should you not own or have a drill, on-site assembly is highly recommended.

Multiple Locations

If multiple locale is requested, an additional charge would be levied per every extra locale specified by the customer.

Accessories Included in Assembly

When purchasing a desk, the following accessories are eligible for on-site installation:

1. Power Management - Empower Powerbar & Power Clamp
2. Cable Management Solution - Advance Cable Management Bar
3. Monitor Mounting Solutions - Arc Stealth Single, Dual & Laptop Mount
4. Desk Mounting Solutions - PC Mount, Keep/Keep Lite & Castors

Important Notes:
Our tabletops do not come with pre-drilled holes for the following accessories:
PC Mount, Empower Powerbar, Keep / Keep Lite Desk Drawer.

On-site assembly is highly recommended if you do not have an electric drill.
Installation does not include mounting of monitors onto the Arc Stealth Single/Dual & Laptop Mount.
Installation does not include mounting of the PC onto the PC Mount.

Items NOT Included in Assembly

Installation of third-party accessories or products not purchased from Omnidesk.
Electrical wiring modifications or wall drilling.
Dismantling or relocation of existing furniture.

1. Desk Converter - Switch Pro
2. Cable Management Solution - Cable Spine
3. Desk Riser - Lift, Lift Classic & Arka
4. PC Holders - CPU Roller Stand
5. Organisers - Anchor, Hestia, Hestia Mini, Sheva and Tandem
6. Seating Solutions - Core
7. Lighting Solutions - Linear
8. Partner Products:
   - Audioengine
   - Cololight
   - Nanoleaf
   - Creative
   - LG
   - Prism+
   - Razer
   - Gigabyte
   - Edifier

Note: Installation service does not include the disposal of old furniture. Omnidesk does not provide furniture disposal services.

multiple locations

If multiple locale is requested, an additional charge would be levied per every extra locale specified by the customer.

The Omnidesk team makes a thorough Quality Control check of every desk before it leaves our warehouse.
We are currently using a Logistics Partner to deliver the desk to your homes, hence there may still be chance of damage during the delivery which is beyond our control.
So to protect and save yourself from a logistical merry-go-round, DO NOT SIGN for a package before you inspect it.  

• First, inspect the box/packaging for obvious damage.  
• We then recommend that you insist on opening up the packaging to inspect for concealed damage.  
• Make sure all your items purchased including cables, accessories and User Manuals are all included.  
• Once the driver leaves with the signed delivery order, it becomes the buyer’s responsibility should any physical damage be found or missing accessories occur thereafter.