flat-pack  /ˈflatpak/ 
noun
1. BRITISH
a piece of furniture or other equipment that is sold in pieces packed flat in a box for easy transport and is assembled by the buyer.

lead time

Flat pack delivery: 2-5 working days*
Delivery with on-site assembly : 5-8 working days*

* Lead time may be extended during trade show period due to popular demand.
* Lead time is only applicable to items that are currently in-stock.
* Lead time is still fully dependent on time-slot availability of logistics team and number of orders per day.
* "Working Days" is defined as Monday to Saturday. Our team does not work on Sundays and Public Holidays.

• Logistics team will be contacting you via phone to schedule a suitable delivery date. (Mon-Sat, 2pm - 7pm. excluding Public Holidays).
• If they are unable to contact you via the phone number that was provided, they will drop an email to you to schedule a date.
• No-lift access charge $10 per table per floor.
• A re-delivery cost of SGD$50 will be charged to customers if the first delivery fails. 
  
• The team will conduct an on-site assembly upon delivery if you have purchased the on-site assembly. 
  
• If you have not purchased the on-site assembly, they will only be delivering the desk as flat-pack* to you.
  Otherwise you can drop us an e-mail at least 2 working days to add the on-site assembly service before the scheduled delivery 
  
• Should you require on-site assembly after delivery, the charges will be as follow; $30 Transport and $80 On-site installation per desk.
  Installation will not be on the SAME day if requested after delivery has been done. 
  

Do kindly note that accessories (Speakers mount, PC Mount, Mounted Power bar and Keep - Desk Drawer) do not come with pre-drilled holes. Should you not own or have a drill, on-site assembly is highly recommended.

Multiple Locations

If multiple locale is requested, an additional charge would be levied per every extra locale specified by the customer.

accessories included in the assembly

• Monitor Arms (Double and Single arm units) / Laptop Mount
  
• PC Mount 
  
• RGB Lighting (Cololight Strip Only)
  
• Mounted Powerbar / Power Clamp
  
• Castors
  

The headphone hanger, mouse mats, installation of monitor(s) to the monitor arm and installation of the speaker system itself and any other non-inclusive items are not included in the assembly process.

Items NOT included in the assembly

• Switch Pro
• Lift / Lift Classic
• CPU Roller Stand
• Hestia / Hestia Mini
• Arka
• Sheva - Acacia Pedestal 
  
• Flokk / Core
• Cololight PRO (1 Module, 3 Module, 6 Module)

**Note: Assembly does not include disposal of old furniture.
Omnidesk does not offer disposal services.

Disposal services (by logistics partner)

Disposal services are offered by our logistics partner at a costing agreeable between both parties. (Subject to availability)
Customers are to inform logistics partner about the disposal when scheduling for delivery date. 
Omnidesk will not be liable for damages / injuries arising from the disposal.

multiple locations

If multiple locale is requested, an additional charge would be levied per every extra locale specified by the customer.

The Omnidesk team makes a thorough Quality Control check of every desk before it leaves our warehouse.
We are currently using a Logistics Partner to deliver the desk to your homes, hence there may still be chance of damage during the delivery which is beyond our control.
So to protect and save yourself from a logistical merry-go-round, DO NOT SIGN for a package before you inspect it.  

• First, inspect the box/packaging for obvious damage.  
  
• We then recommend that you insist on opening up the packaging to inspect for concealed damage.  
  
• Make sure all your items purchased including cables, accessories and User Manuals are all included.  
  
• Once the driver leaves with the signed delivery order, it becomes the buyer’s responsibility should any physical damage be found or missing accessories occur thereafter.
  

LIST OF ACCESSORIES AVAILABLE FOR SELF-COLLECTION

• Hera
  
• Atlas / Atlas Mini
  
• Spark Ivory/Onyx
  
• Nexus Mini / Nexus RGB
  
• Titus Onyx/Tan (S, L and XL)
  
• Cololight Pro / Cololight Strip
• Power Clamp
• Laptop Mount
• Lift / Lift Classic 
• Switch / Switch Pro 

Self-Collection is dependant on stock levels.

Self-collection of table legs and table tops are not available till further notice.